Privacy Policy

In effect since August 15, 2026. Last updated: September 22, 2026.

Groupe ALX Conseil inc. ("ALX," "we," "us") is responsible for the personal information it collects. This policy applies to information collected in the course of our activities and on our website (alxconseil.com). It explains, in plain language, how we collect, use, disclose, retain and protect this information, in accordance with Quebec's Act respecting the protection of personal information in the private sector.

What is personal information?

Personal information is any information that relates to an individual and allows that person to be identified, directly or indirectly.

Information we collect

We may collect:

• —your contact information (name, email, phone number, organization) and the content of your message, when you contact us through the contact form or by email;
• —technical browsing data (such as your IP address), automatically recorded for the operation and security of the site;
• —any information necessary to carry out our activities, for example in connection with proposals, renewals or the implementation of plans, including information about plan participants provided by our clients or their suppliers.

Why we use it

We use your information to:

• —respond to your inquiries and communicate with you;
• —follow up on a request for services and carry out the services requested by our clients;
• —ensure the operation and security of our website;
• —comply with our legal obligations.

We only collect the information necessary for these purposes. We do not sell your personal information.

Cookies and technologies

Our website does not use audience-measurement, advertising or profiling cookies. Only technical elements essential to its operation may be used. If we were to add non-essential cookies, they would only be deployed with your consent, which you could grant, refuse or withdraw at any time.

Disclosure to third parties

In the course of our operations, we disclose to insurers or suppliers only the personal information necessary to provide the services requested by our clients.

Messages submitted through the contact form are received through our web host and email provider, who act solely on our behalf and may not use this information for any other purpose.

We may also be required to disclose information if required by law.

Disclosure outside Quebec

Certain personal information may be hosted or processed outside Quebec, notably by our insurers, service providers or technology tools. When information must be disclosed outside Quebec, we take the necessary steps to assess the personal information protection practices of the third party involved and to ensure that the information receives adequate protection.

Retention and security

The information collected remains confidential at all times and is accessible only to authorized personnel who need to consult it to process a request or provide our services. It is retained for as long as necessary for the purposes for which it was collected or for any additional period required by the laws and regulations applicable to our activities.

When your information is no longer needed, we securely destroy it.

We take reasonable security measures, appropriate to the sensitivity of the information, to protect it against loss and unauthorized access or use.

Your rights

You may request access to your personal information, its correction, and, in cases provided for by law, its de-indexing. You may also withdraw your consent to its use.

To exercise a right, send a written request to our privacy officer (see below). We will respond within 30 days. If we do not respond within this timeframe, your request is deemed to have been refused.

You may file a complaint with our privacy officer and, in the event of a disagreement, with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

Changes

We may update this policy to reflect our practices. The effective date and last-updated date appear at the top of this page.

For any questions

For any questions or to exercise your rights, please contact our privacy officer: